HP Portable Laptop, Student and Business, 14″ HD Display, Intel Quad-Core N4120, 16GB DDR4 RAM, 64GB eMMC, 1 Year Office 365, Webcam, SD Card Reader, HDMI, Wi-Fi, Windows 11…

Laptop arrived on time and was very easy to set up since I already had a Microsoft account. Light weight and processes quickly. A great buy for the price. I m not a gamer. I plan to use this for my family photo collection.

I thought this was just the right PC for us. We don’t need much, web browsing, some gaming, some MS Office work. Yesterday I saw that the laptop OS needed update so started it. Noticed it was taking some time so I just let it do its thing all day. Went to turn the laptop back on that evening, and got a flash from the monitor but nothing else. I knew it wasn’t a power issue because the separate mouse (not included) was lit, indicating it was connected. Tried everything I could think of then went to HP website. HP tells me there’s 15 days left on the warranty (“whew!”) and gave me repair options (phone, chat, local warranty provider [Best Buy]). I chose to go to Best Buy. They worked on the laptop for about 25 minutes, and while I can’t tell exactly what was done, I do know it was a series of keystrokes and a flash drive. Geek Squad hands the laptop back to me and tells me it’s a hardware issue and not worth the cost of repair. I take the laptop back home and get in a chat with technical support. They have me do what appears to be the same steps Geek Squad did. Then they tell me I need an empty flash drive to reset/reinstall the BIOS. Now I’m not really that tech savvy, but I know enough to tell the technician that all the steps that they have had me do I already had done by Geek Squad, their authorized repair center. Tech tells me that without doing that last step with the empty flash drive they cannot determine that it is truly a hardware issue (really??!) and that they won’t be able to give me a repair/replacement if I don’t take that last step.

Sorry, HP, but you cannot convince me that the cost of a replacement laptop is worth more than the bad taste in my mouth, and my withering review (not only on Amazon, but to anyone who asks) of your inability to honor your very limited warranty. I can’t imagine why you wouldn’t send a replacement of a low-end laptop just to keep positive goodwill towards your customers. And it’s why I strongly suggest anyone reading this review to search for a different unit.

Works great for my work stuff! Still getting used to it as it sometimes is touchy but my fingers are terrible. Noise level is great when I’m doing trainings, the screen resolution is similar to my Google pixel phone, the design is lightweight and seems durable (will be ordering a case/skin for it) and the battery life is great so far! I’ve had it for about a week and have had no issues with it).

It is decent for the price and it was supposed to be new. The speed is no issue. The size and the screen is ok for the price point I chose. It was easy to set up. It runs on all the up to date programs. It does sometimes turn off for no reason or be hard to turn on, so much so that I be thinking it’s going to die and not come back on (but this I think is an HP issue not the seller). It came with a free year of Microsoft Suite which is a huge selling point. However, I have learned a lot over the last week ab buying products like this on Amazon. So if I have to buy another laptop from Amazon. I would buy the Amazon renewed premium since it has a 1yr warranty and comes with a check list of what was tested, battery life, etc.

It’s a pretty laptop but I can’t get it to start after sleeping. If I close the lid, the next time I go to use it, it doesn’t wake up. I have to then do a hard reboot to get it to turn on. I don’t know why it is doing this and I can’t find any tech support options.

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